Our Commitment – Colliers Assisted Living

Our Commitment To You

At Colliers Assisted Living, we understand that choosing a senior living community is a deeply personal and important decision. Our focus is on making your transition as smooth and supported as possible.

Resident Support & Care

Our team works to foster a welcoming and comfortable environment for all residents, prioritizing safety, respect, and dignity.

Transition Assistance

We aim to provide helpful resources and guidance to residents and their families during the move-in process.

Satisfaction Review Period

New residents who are paying privately (i.e., not through a government program) and choose to move out within the first 30 days may be eligible for a partial rent refund. Requests are considered on a case-by-case basis and must follow our internal procedures.

Satisfaction Review Process:

Sharing Feedback

We encourage residents and families to communicate concerns to the Executive Director as early as possible.

Collaborative Solutions

Our team is committed to working with families to address concerns and explore reasonable resolutions within the scope of our policies and resources.

Refund Review

In certain cases, residents may request a partial refund of up to 50% of the first month’s private-pay rent, subject to leadership review.

Satisfaction Review Process:

Sharing Feedback

We encourage residents and families to communicate concerns to the Executive Director as early as possible.

Collaborative Solutions

Our team is committed to working with families to address concerns and explore reasonable resolutions within the scope of our policies and resources.

Refund Review

In certain cases, residents may request a partial refund of up to 50% of the first month’s private-pay rent, subject to leadership review.

Our Resident Experience Communication Plan

To support a smooth transition, we follow a structured check-in protocol:

Welcome Message

Introduces key team members and provides reassurance, helpful resources, and support to ensure a smooth transition into the community.

Two-Week Check-In Email

Helps ensure residents are settling in and gives an opportunity to share feedback.

30-Day Touchpoint

Encourages reflection on the experience and identifies any ongoing support needs.

Your Role in the Community:

We believe residents and families are essential partners in creating a positive experience. We encourage all residents to:

Supporting You Every Step Of The Way

Colliers Assisted Living is dedicated to providing compassionate support in a loving, respectful setting. We welcome you and your loved ones. We are honored to be considered as part of your care journey.